Policies
Shipping & Returns
Shipping
All Rihla orders are packed and shipped from the United States.
Orders are typically processed within 2–5 business days after your order is placed. Once your order ships, you'll receive a tracking number by email.
Shipping times may vary depending on your location and carrier. Rihla is not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances outside of our control.
Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout.
Returns & Exchanges
We want you to be happy with your order. If something isn't right, you can request a return within 14 days of delivery.
To be eligible for a return, items must be:
- — Unworn and unused
- — Unwashed
- — In their original condition
- — Returned with original tags attached
Sale items and limited-drop items may be final sale and may not be eligible for return or exchange.
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with the order.
Once your return is received and inspected, we'll let you know whether your refund has been approved. Approved refunds will be issued to the original payment method.
Damaged or Incorrect Orders
Received the wrong item or something arrived damaged? Contact us at info@rihlaapparel.com within 7 days of delivery with your order number and a photo of the item. We'll take care of it.
Questions?
For any questions about your order, shipping, or returns, reach out to us at info@rihlaapparel.com or through our Instagram @rihlaapparel.